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March 15, 2007 |
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AFFORDABLE ONLINE TOOLS TO MANAGE AND GROW YOUR BUSINESS: PART 1
by Chip Arndt
Miami, FL (March 15, 2007)—Ten years ago online businesses that wanted to have an edge marketing their products and companies in the world of e-commerce had two choices:
- Hire a professional consultant/company for thousands of dollars each month or
- Figure out a way to do it yourself….somehow…someway.
Gone are the days where a retailer only sells products and their brand name using traditional methods of advertising. Today, it is mandatory for any business to have a cogent online marketing and advertising strategy. And by online, we mean the medium to reach your customers via the internet, which includes sending data to wireless devices and landline cable or telephony connections.
The landscape has changed dramatically over the past five years, as online e-commerce continues to grow at a pace of over 20% year over year since 2002. More telling is the various new behavior patterns of youth who use their "personal devices" (phones, blackberries, iphone... or whatever new gadget that hits the market every few months) to do just about everything with a few clicks of a button, including surfing online, making online purchases, and using coupons.
We follow up Part 1 with Part 2 at the end of March which outlines a real time example of how a tool based option can work for you immediately to increase revenues and solve business solution problems.
PART 1:
Main Issue:
Do it Yourself Tools vs. Outsourced Solutions
One of the main issues for small to mid-sized businesses is the cost to get up to speed on what to do in the world of e-commerce and then allocating monies to pay for methods to implement online strategies.
The great news is that the e-commerce marketplace has evolved to support small to mid-sized businesses by offering affordable tool-based solutions, much in the same way Microsoft, over a decade ago, offered the average person PowerPoint, Excel and Publisher. Similar to the evolution of the personal computing world, merchants do not have to rely on outside experts to do a lot of work they can do for themselves.
Tools empower management and employees to get to know their business better and be proactive. Consultants and outside vendors, while valuable, can lead to complacency by management and lack of control. We often wonder why some companies pay thousands of dollars to outside vendors and experts, when the people who know their business the best just might be themselves.
Now before anyone thinks that we are advocating executing all of your business tasks in-house, and not relying on outside companies, let me clarify. Thousands of companies provide excellent services, above and beyond what a business can do on their own, but can you afford them?
For all businesses, regardless of size, deciding whether to invest in outsourced services is a major issue and comes at a price. Whether that is time, human resources, and/or budgets, the decision is perplexing.
Their question remains: Will the results of my working with a third party provide enough insight and potential increase in ROI to outweigh the costs of working with them? Or one might ask: Can I afford not to work with them because I don't have the resources to execute important strategies myself?
Resolution:
Resources, Strategy, Time and Money
MerchantAdvantage recommends weighing your strategy, your budgets, your time and expert resources available in-house against your expected results before outsourcing what you might be able to do yourself. Often, outsourcing a part of your strategy is the right business decision.
Today, however, some companies are outsourcing processes that they might rather, and should do, for themselves. The following is just a sample of some of the affordable, valuable tool-based applications in the marketplace that you can work with immediately.
Definition:
Tool Based and Outsourced
It is important to remember that there are true outsourced services, do it yourself off the shelf software tools, and hybrids of the do it yourself tools. The hybrids are supported by a vendor but rely on your workforce to execute its functionality.
For the purposes of this new letter, we consider an "outsourced service" as a company you pay to execute your business needs and a "tool-based" option as an application that you use in-house to execute your strategies. And as stated above, many tool-based options provide necessary hosting and back end support to ensure that your applications run smoothly.
We find the "hybrid" version of "tool-based" options to be an advantage, as many small online merchants don't have the in-house facilities to host and manage the robust functionalities that online tool-based companies provide. Also, the technical support and information offered by these hybrid solutions are valuable.
Following up this next section is a list of excellent "outsourced service-based companies" you may want to look into to execute your strategies for you, especially if you find that you have the money and simply don't have the time, human resources, or expertise to execute business strategies yourself.
Tool-Based Options for online merchants…choices do exist!
Note: As the online marketplace expands, we are sure that we have missed some areas that you may find important and many great companies that service those areas. If so, contact us and we will look into it for you. And if you are a company that provides valuable tool-based solutions for the small to mid-sized business and we didn't mention you, please contact us as we would love to know more about you.
Ad, PPC, and Key Word Marketing: www.AdWords.Google.com
www.AdsenseGold.com
www.Keywordcountry.com
www.KeyWordElite.com
Advertising (online banners and links): www.AdBrite.com
www.Text-link-ads.com
Affiliate Tracking: www.Affiliateclicks.com
www.AffiliateTracking.com www.Marketingtips.com www.Qualityunit.com Analytics and Tracking: www.MerchantAdvantage.com (for shopping destination site performance)
www.GoogleAnalytics.com (for website performance)
Blogging:
This should NEVER be outsourced – only people with passion and time should do this, as this feature presents the daily "voice" of the company and is your direct point of contact with your customer.
www.Blogger.com
www.TypePad.com
Chat and Live Support: www.Boldchat.com
www.Liveperson.com
www.Whoson.com
www.Websitealive.com
www.Live2support.com
Consumer and Product Reviews: www.PowerReviews.com
We could find only one with whom we could talk in person which directly allows users to do reviews on your site and products easily. The other company, which we are still trying to reach directly, is: Red Queen: www.randommouse.com
Creative Marketing and Advertising:
There are thousands of companies who have the ability to create a look and feel that answers to your brand across all of your marketing methods, such as print advertisements, brochures, web look and feel, stationary etc….one example is www.creatingonline.com
This is a very personal decision and we recommend that if you don't have in-house creative people who understand branding and advertising, to outsource this to experts with an eye for the creative.
Customer Relationship Management (CRM): www.Absolutebusy.com
www.Entellium.com
www.luxorcrm.com
Data Feed Management and Marketing Tools: www.MerchantAdvantage.com
www.SingleFeed.com

- Save time and money organizing, configuring and scheduling feeds.
- View Up to the Minute Performance of Your Channels, Storefronts, Categories, and Products with Chanalytics(sm)!
- Send your catalog feed to ANY shopping comparison site or marketplace immediately.
- Adjust catalog feeds and product updates across your marketing channels in minutes, and
- Analyze how your marketing campaigns are performing on a daily basis.
Click Here to Schedule Your No Obligation Demo Today
or CALL 1.800.550.9466
www.merchantadvantage.com
Email Marketing:
There are hundreds of options in the marketplace. In fact there are so many that you should be very selective on what you use and make sure that you are getting the functionality you need. One important thing to remember is that none of these companies let you get around the "anti-spamming" laws which exist. MerchantAdvantage does not advocate breaking any laws and remember that legitimate tool-based solutions won't let you either.
www.ArialSoftware.com
www.Emaillabs.com
www.Campaigner.com
http://en.infinisys.co.jp
www.Flimp.net
www.Intellicontact.com
www.Jangomail.com
www.linkmachine.net
Hacker Safeguards: www.BBBonline.com
www.ScanAlert.com
www.Trust-Guard.com
Merchandise Sourcing: www.Doba.com
www.TrueDropShippers.com
www.WorldWideBrands.com
www.SaleHoo.com (a directory service)
Order Management: There are hundreds of solutions for this important feature in the marketplace. While MerchantAdvantage does offer its own solution, this solution may not be right for you. Because there are so many storefront solutions in the marketplace which already have this feature, we recommend calling us so that we can better understand your issues and needs and then direct you to the best solution. www.MerchantAdvantage.com
SEO Marketing:
The "holy grail" of what every online merchant desires is getting ranked the highest on the search engines. There is no one answer and there are hundreds of companies that can help you. Make sure you have the time to handle this aspect of your business correctly. If you don't have the time, then outsource!
www.Jesseo.com
www.SEOYourself.com
www.SLISystems.com
Conduit sites to finding the best in SEO Tools: www.tools.seobook.com
www.webconfs.com
www.seocompany.ca
Shipping:
Many shipping companies that offer full services also have solutions that they can integrate into your storefront software; there are a lot of them and here our favorites:
www.Interapptive.com
www.InternetShipper.com
www.pfastship.com
Shopping Cart:
www.GoEcart.com
www.Miva.com
www.ProStores.com
www.ShoppingCartsPlus.com
www.y-smallbusiness.com
www.WebSitePros.com
Site Search Management: www.SLISystems.com
Surveys and Polls (for consumers): www.MakeSurvey.net
www.Surveygizmo.com
www.Zoomerang.com
www.Websurveyor.com
Outsourced Serviced Based Options for online merchants!
Ad, PPC, and Key Word Marketing: www.AtlasSolutions.com
www.LookSmart.com
www.Position2.com
www.SalesForce.com
www.TMAEMarketing.com
www.Search-Consulting.com
www.TowerOs.com
www.wpromote.com
www.Quigo.com
www.WebMero.com
Advertising (all of it!):
www.Agency.com
www.Brulant.com
www.DoubleClick.com
www.LaredoGroup.com
www.HodgsonMeyers.com
Affiliate Tracking: www.CommissionJunction.com
www.LinkShare.com
Analytics and Tracking:
www.Brulant.com
www.CoreMetrics.com
www.Omniture.com
www.Performics.com
www.Salesforce.com
www.WebTrends.com
www.WebSideStory.com
Blogging:
This should NEVER be outsourced – only people with passion and time should do this, as this presents the daily "voice" of the company, see above section for recommendations.
Chat and Live Support: www.boldchat.com
www.HumanClick.com (by Live Person and targeted to small to mid-sized businesses)
www.LivePerson.com
www.Velaro.com
www.providesupport.com
Consumer and Product Reviews: www.BazaareVoice.com
Creative Marketing and Advertising:
www.Brulant.com
www.DMinsite.com
www.Etilize.com (product focused)
www.FactionMedia.com
www.Quigo.com
www.3leggedtoad.com
www.StarGroup1.com
www.TowerOs.com
Customer Relationship Management (CRM): www.Absolutebusy.com
www.DMinsite.com
www.NetSuite.com
www.SalesForce.com
Data Feed Management and Marketing Tools:
www.Brulant.com
www.ChannelAdvisor.com
www.ChannelIntelligence.com
www.DMinsite.com
www.RedZoneGlobal.com
www.TowerOs.com
www.VirtualSolutions.com
www.WebMetro.com
Email Marketing:
There are hundreds of options in the marketplace. In fact there are so many that you should be very selective on what you use and make sure that you are getting the functionality you need. One important thing to remember is that none of these companies let you get around the "anti-spamming" laws which exist. MerchantAdvantage does not advocate breaking any laws and remember that legitimate tool based solution won't let you either. If you want a more comprehensive list, give us call.
www.ArialSoftware.com
www.Campaigner.com
www.Emaillabs.com
www.Flimp.net
www.Goodmailsystems.com
http://en.infinisys.co.jp/
www.Intellicontact.com
www.Jangomail.com
www.linkmachine.net
Hacker Safeguards:
Generally, if you hire an outside firm to provide many of the services outlined in this section they will have their "preferred" vendor. There are many great companies out there and we recommend that whomever you choose to work with that they are providing you with the necessary product and service to safeguard your company's private data, all customer information, and access to your proprietary programming code.
Merchandise Sourcing: www.DropShippers.com
www.Shopster.com
www.Simplx.com
Order Management:
There are hundreds of options in the marketplace. In fact there is so many, and this functionality is VERY important to your business, that we recommend calling us. Once we better understand what you may need we would be glad to direct you to a company that can provide with the best solution for you.
SEO Marketing:
www.KnowledgeLink.com
www.RedZoneGlobal.com
www.SEOYourself.com
www.SLISystems.com
www.TMAEMarketing.com
www.Search-Consulting.com
www.WebMetro.com
www.WebPositionGoldPro.com
Conduit sites to finding the best in SEO Tools: www.tools.seobook.com
www.webconfs.com
www.seocompany.ca
Shipping: www.OutBoundShipping.com
www.Malvernsys.com
www.SimpleShip.com
www.SmartLinc.net
Shopping Cart: www.WebsitePros.com
www.SolidCactus.com
www.Storefront.net
Site Search Management: www.Endeca.com
www.Mercado.com
www.SLISystems.com
Surveys and Polls (for consumers): www.SalesForce.com
Now What... Next Steps:
"Wow, so many choices. I am confused. Now what do I do?" This is probably what is going through your mind, right?
Well, there are 100's of companies we have not listed and, to be candid, don't even know about. But, we are here to help you gain a better understanding of what you might need to look into as your top priority and then we can help recommend companies and products.
There is no right answer, only the answer that works for you. To help you with your decision, consider the following and then please give us call:
Consider Your Resources.
Doing things in-house takes time and dedicated professionals to do them correctly. MerchantAdvantage believes that much of the reason behind companies outsourcing over the past years, was because time-saving tools were not available in the marketplace for companies to execute their strategies. Today, the marketplace provides these tools.
Consider ROI.
If you believe that outsourcing, gauged against what you are able to do yourself, will positively impact the overall return on investment, then outsource. If it does not, then take a staged, in-house approach to adopting certain tools to handle defined tasks that lead to better ROI.
Consider Long-Term Value.
Too many businesses look at results by one campaign when working with an outside vendor. Remember that you are making an investment. When you outsource, consider the long term ramifications to helping your business grow from quarter to quarter. If you cannot commit to this timeframe then maybe doing it yourself is the right choice.
Consider The Impact.
Doing it yourself is worthless unless you have the ability to be proactive and follow up on your strategies and initiatives, whether they be online or offline. This includes analyzing and ensuring that you carry your marketing initiatives all the way through to following up on what works and does not work. If you don't have the resources to do this, then outsourcing may be your best choice.
The next news letter, Part 2, outlines an example of how a "tool-based" marketing option can work for you. As online retail keeps growing, it is worth spending a few hours this week understanding how these tools can work for you.
MerchantAdvantage Wrap Up:
Exciting times are often accompanied by complex business decisions. The age old debate of "doing it yourself" versus "relying on an outside expert" is always a part of your business practices. The good news is that now you have a choice to actually bring in-house many online business practices that were too expensive or complex. Hundreds, if not thousands, of companies have made it easier for any small to mid-sized business to enjoy the same options that only outside service based companies provided. The conundrum for any retailer still remains of balancing resources with the time to execute new business strategies and the value of those strategies, no matter who implements them. An online retailer who is serious about understanding the online retail marketplace now has tool-based options.
But MerchantAdvantage does not encourage you to pursue those options unless you are prepared to allocate the time needed to make them work for you and ensure that the company you do decide to work with has knowledgeable professionals available for ongoing dialogue.
As we all know, buying a home gym or buying a gym membership is only the first step to getting into shape. If you are not prepared to work at it yourself, then outsourcing important business directives is still your best bet.
NEXT NEWSLETTER:
"Affordable Online Tools that Help You Manage and Grow Your Business: Part 2 Case Study"
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Do you have any issues, concerns or interests you would like to share?
Email us at:
tip@etaildtail.com
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"MerchantAdvantage is here to be your partner in growing your business in the multi billion dollar and complex world of online shopping. We are here because you are online.sm"
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Michael Lambert, CEO |

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Four Steps to Improve Your Comparison Shopping Engine (CSE) Marketing
by Brett Bernstein
Many things in life should go un-said. These are the things that common sense will explain. As an example, common sense says do not put your hand in a fire. Pretty logical right?
One of the things I believe is common sense is to practice coherent and strategic selling practices when dealing with Comparison Shopping Engines ("CSEs"). CSEs act as their own form of organic search, but instead of searching for "key words" related to what you sell on your site, CSEs have a captive audience looking for merchandise to buy. In this realm, online merchants must be savvy about how CSEs manage their product catalog to reach the customer. This includes:
1. Test which products do and don't work and why within each CSE channel.
2. Identify the right key words to describe products so that they are listed properly.
3. Make sure your product descriptions are enticing and accurate.
4.
Make sure your product photos are clean (when applicable).
We recommend that you don't simply sell blind on CSEs and hope that traffic comes to your storefront. Do not feed your whole catalog and hope your best products get clicked on and bought. Comparison shopping engines are much like your main storefront; they require love, care and trial and error to see what marketing strategies work. Use whatever tools are necessary to assess and accomplish these strategies, but DO NOT expect tools to conceive of, or implement the strategies without your guidance.
If you really want your products to produce revenues for you, in relation to the click costs you are paying CSEs, you must "plan your work" and "work your plan." We recommend doing this by first creating a strategy on how you want to work with a particular CSE while understanding how that CSE can work for you effectively. Most important is to understand what marketing language, product description and image manipulation they allow so that your products get listed where they will be seen most. MerchantAdvantage, in working with its clients, has learned that merchants know their products the best and what performs best using various marketing channels. Several of our merchants ensure that they create the proper marketing/key words associated with products which, in turn, guarantees that products are listed in the proper place when a consumer comes to a CSE looking for that product using their own search criteria.
For example, a customer might come to CSE 1 and type "family under garments" and your products might not appear because you only identified them to be listed as "under garments." Thus, you lose out on an opportunity to display your product. However, on CSE 2 this description worked out well for you. Merchants should track how they got the "click through" using our Chanalytics(sm) tool or another ROI tool, and should adjust marketing efforts accordingly to capture all traffic that comes to a CSE looking for "under garments", "family under garments", or "sexy under garments." This is done by simply associating products listed on the CSE with the appropriate key/marketing words.
Now when a merchant does this across each CSE for a few weeks, they'll have excellent data to show how best to market products within a CSE and change the marketing language with another CSE, which has a customer base which favors different types of search key words.
The Channel Management with Chanalytics(sm) tool allows you to work each channel intelligently and these types of educated business decisions will both save you money and make your clicks back to your site more targeted, relevant for the consumer, and lead to more profits and trust in your brand.
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• Developing a Code of Conduct for Comparison Shopping Engines
The Association for Retail Technology Standards (ARTS) got busy early this year. The technology standards division of the National Retail Federation (NRF), ARTS began in 2007 with the introduction of several e-commerce data and content management standards.
Among those standards, ARTS -- in partnership with the NRF's Shop.org division -- introduced a new e-commerce data exchange format for comparison shopping engines (CSE) at the annual Shop.org convention in October 2006. View Full Story>>
• A $100 Client Discount on Internet Retailer 2007 Registration:
As an existing or prospective client of MerchantAdvantage, LLC we are pleased to provide you with an exclusive $100 discount off the current registration fee for the Internet Retailer 2007 Conference & Exhibition, America's largest e-retailing conference.
View Full Story>>
• Standardize It:
A bigger push is developing for industry wide data standards. Currently each company (retailer or engine/marketplace) uses different format requirements for product data. More merchants and industry professionals are working to build a consistent format in which all merchants can easily use the same system.
• Rise in Satisfaction:
Lost in the constant talk about new technology and marketing methods is the startling success of customer satisfaction in online retail. In recent surveys, online retailers actually beat traditional brick-and-mortar stores. In a survey of customers, online retailers averaged a satisfaction index score of 83% compared to 74% for traditional stores during the same period.
• The Quest for Options:
For retailers who are tired of rising cost per click rates (CPC), there is a growing list of companies offering alternatives. Increasingly, comparison engines are being developed to use a cost per acquisition (CPA) or commission based billing strategy. This way a retailer is only billed when a sale occurs. Traditional comparison engines like Shopping.com have offered this new feature as well as newer engines like TheFind.com and JellyFish.com. Traditional marketplaces like Amazon and Shop.com also feature this billing method.

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For information on how MerchantAdvantage may help your business grow, please contact us:
Chip Arndt
Executive Vice President
Business Development and Strategy
305.895.9466 x113
partnerships@merchantadvantage.com
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Merchantadvantage.com is an ecommerce software solutions company committed to championing and helping the small to midsized online ecommerce Merchant address complicated online issues and take a systematic, controlled and proactive approach to online product marketing. MerchantAdvantage provides long-term, cost effective software tools that enable an online business to grow by reaching the widest audience possible via online, broadband, and wireless devices. MerchantAdvantage's applications are designed to thoroughly connect the online retailer to their marketplace partners in a seamless motion of communication allowing Merchants to take control of their ecommerce channels, marketing strategies, IT solutions, and online order management demands. These software tools specifically help ecommerce retailers bridge the gap created by non-standardized data feeds to various online market places, shopping comparison sites, and other online shopping destination sites. MerchantAdvantage is changing the macrocosm of ecommerce by staying ahead of the curve in providing business solutions to the growing online retail marketplace: We're here because America's commerce future is online.™
MerchantAdvantage, the premier software for on-line retailers looking for an efficient and effective method of online product marketing, order and customer service handling, introduces Channel Management with Chanalytics(sm). Channel Management helps online retailers save time and money while maximizing their return on investment and marketing budgets by allowing them to easily connect with shopping comparison sites. MerchantAdvantage is for online retailers wishing to better manage their online marketing efforts and increase their sales volume.
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